Need help? You've come to the right place. Find immediate answers to your questions in one of the categories below or contact us directly.

If you wish to contact carbon clothing about anything on this website, submitting designs, questions that are not answered here, or just a chat then send us an email. If you wish to contact Cafepress concerning any part of your order, then you may email them email them or contact them by telephone on (US) Toll Free 1-877-809-1659.

Top Questions

  • What is carbonclothing.net?
  • What is Cafepress?
  • Tell me more about carbon clothing and Cafepress!
  • How do I remove an item from my cart?
  • Why is my order status pending verification?

    • Ordering

  • Satisfaction Guarantee
  • Changing an Order
  • Order Status
  • Ordering by Phone
  • Secure Ordering

    • Shipping and Returns

  • Returns and Exchanges
  • Shipping Options and Rates
  • Customs

    Payment

  • Payment Options
  • Sales Tax
  • Coupons & Discounts
  • Import Duty

    • More Help

  • View the cafepress help section by Click Here
  • Email carbon clothing with your questions.

    • Answers

  • What is carbon clothing?
    • carbon clothing was created with one goal in mind. To create unique, original designs for DJs, music lovers and well, just about anyone who wants to wear a nice bit of clothing. Looking around many other websites that sell or create their own clothing, we noticed that girls and kids are often left out or that the designs were a bit rubbish or cringe worthy. With that in mind, we hope to create fantastic designs for anyone and everyone, but specifically the DJs and music lovers out there desperate to show their love without being 'geeky'. We hope to fill the gap that has been created in the market place, we are the voice of DJs and music lovers out there and hope to give you what you want, with fantastic designs at fantastic prices.

  • What is Cafepress?
    • CafePress is an online marketplace that offers sellers complete e-commerce services to independently create and sell a wide variety of products, and offers buyers unique merchandise across virtually every topic. Launched in 1999, CafePress.com has empowered individuals, organizations and businesses to create, buy and sell customized merchandise online using the company's unique print-on-demand and e-commerce services. Today, CafePress.com is a growing network of over 2.5 million members who have unleashed their creativity to transform their artwork and ideas into unique gifts and new revenue streams.

  • Tell me more about carbon clothing and Cafepress!
    • carbon clothing use Cafepress to 'print' our tshirts. Carbon clothing create the designs and talk to the customers. We are the 'shop' that brings the clothing and other DJ gear to you and helps you with any problems you may have. Cafepress print our designs and handel the money side of everything. Using their secure servers it gives you total piece of mind that your details are 100% safe. They also handel our returns and have a reputation that is second to none, offering you a full 30 days to return the item for what ever reason for a refund or exchange. Without them, carbon clothing would not be able to offer you everything we do at fantastic prices, along with a secure server and first class customer service. If you wish to find out EVEN more about us and cafepress, check out our About us page.

  • How do I remove an item from my cart?
    • To remove an item from your cart, simply update the Quantity field to 0 (zero) and click "Update."

  • Why is my order status pending verification?
    • If your order status is pending verification it means we need additional information from you before we can complete your order. We will attempt to contact you either by email and/or the phone number you provided. Please contact Customer Service via our web form or call toll free 1(877) 809-1659.

  • Satisfaction Guarantee

    • 100% Money Back Guarantee On All Products
    Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for color, high-quality, and size for yourself, family and friends. If for any reason you need to return or exchange an item, just contact our Customer Service department and you're done!

  • Changing an Order
    • If you need to cancel your order, contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy.

    If you have already completed an order and wish to add an additional item to your order, you will need to cancel your initial order and place a new order. Contact Customer Service for assistance. Please include the order number of the item that you would like to cancel to ensure accuracy.

    Please note, if your order has already been processed, you may not be able to cancel or modify it.

  • Order Status
    • Check the status of any of your orders by visiting our Order StatusOrder Status page. This is the easiest and fastest way to get the most current information regarding your order.

    When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has not been processed you may modify or cancel your order from this page.

    If your order has been shipped via UPS, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the UPS website.

  • Ordering by Phone
    • Don't feel comfortable ordering products online? No problem! carbon clothing/CafePress.com accepts orders over the phone.

    To order by phone, please call us toll-free at 1-877-809-1659. Before calling, please note the Product Numbers of the items you wish to order. To find the Product Number, simply click on the item you wish to order and locate the Product Number below the item name (such as White T-shirt).

  • Secure Ordering
    • Your payment information is our top priority at carbon clothing/CafePress.com.

    Carbon clothing does not take any details from and instead uses Cafepress' secure servers to handel your order.

    CafePress.com guarantees 100% secure ordering for all of our customers. To protect you and your personal account information, CafePress.com employs SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information to our computer in an encrypted code. Only CafePress.com can then decode it.

    In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges.

    CafePress.com also pledges to use the best and most accepted methods and technologies to insure your personal information is safe and secure.

    If you have any other questions about the safety and security of your personal information, please do no hesitate to call or e-mail us. If you feel more comfortable placing an order by phone, feel free to use the phone number below as well.

    Phone: 1-877-809-1659, Monday-Saturday, 9:00 am – 9:00 pm EST
    E-Mail: Customer Service

  • Returns and Exchanges
    • CafePress.com offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please Contact Us to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

    CD Return Policy CDs purchased from CafePress.com can be returned within 30 days of receipt of shipment via our Returns Center. CDs must be unopened and still in their plastic wrap.

    Defective CDs will be exchanged for the same CD title.

  • Shipping Options and Rates
    • Order Information:
    • If ordering two or more items from multiple shipping categories, you will be charged the first item fee of greater value (Excluding Posters and Framed Prints).
    • Posters and Framed Prints ship separately from other orders and have a separate shipping charge. Example: 2 posters and 2 t-shirts = $10 shipping ($5 for the posters and $5 for the t-shirts).
    • Title to products passes to the customer when the products are delivered to the common carrier.
    • Tracking is available for all shipping methods except USPS. Sign in to your account to track a shipped order.
    • Expedited (Next Day and 2-Day) orders placed by 12:00 PM EST will ship within 2 business days.
    • All other orders will ship according to the availability stated on the product page (typically 3 business days).

    Shipping and handling charges and transit times are as follows:

    All Items:
    Except orders containing ONLY Buttons/Magnets, Stickers, CDs, Custom Postage, Posters, or Prints

    Method Transit Time First Item Each Additional
    $5 Flat Shipping* 5-6 business days
    (from shipping date)    		 $5.00 $0.00
    (up to 5 items total)
    Standard** 1-5 business days
    (from shipping date)    		 $5.95 $.40
    2-Day** 2 business days
    (from shipping date)    		 $13.00 $1.25
    Next Day** 1 business day
    (from shipping date)    		 $20.00 $5.00
    Canada 8-10 business days
    (from shipping date)    		 $6.00 $3.00
    International 8-10 business days
    (from shipping date)    		 $7.00 $4.00

    *$5 for up to 5 items.
    **Available for shipping in the US ONLY and cannot be shipped to PO Boxes.

    Buttons and Magnets:

    Button/Magnet-only orders. If you order 10 or 100 packs of buttons/magnets, the shipping charge will follow the 'All Items' rate table with each pack being considered one item.

    Method Transit Time First Item Each Additional
    USPS* 5-6 business days
    (from shipping date)    		 $1.00 $.30
    Standard** 1-5 business days
    (from shipping date)    		 $5.95 $.40
    2-Day** 2 business days
    (from shipping date)    		 $13.00 $1.25
    Next Day** 1 business day
    (from shipping date)    		 $20.00 $5.00
    Canada 8-10 business days
    (from shipping date)    		 $3.00 $.50
    International 8-10 business days
    (from shipping date)    		 $4.00 $.50

    *USPS shipping available for shipping in the US ONLY.
    **Available for shipping in the US ONLY and cannot be shipped to PO Boxes.

    Stickers:
    Sticker-only orders

    Method Transit Time First Item Each Additional
    USPS* 5-6 business days
    (from shipping date)    		 $.75 $.15
    Standard** 1-5 business days
    (from shipping date)    		 $5.95 $.40
    2-Day** 2 business days
    (from shipping date)    		 $13.00 $1.25
    Next Day** 1 business day
    (from shipping date)    		 $20.00 $5.00
    Canada 8-10 business days
    (from shipping date)    		 $3.00 $.50
    International 8-10 business days
    (from shipping date)    		 $4.00 $.50

    *USPS shipping available for shipping in the US ONLY.
    **Available for shipping in the US ONLY and cannot be shipped to PO Boxes.

    CDs:
    CD-only orders

    Method Transit Time First Item Each Additional
    USPS* 5-6 business days
    (from shipping date)    		 $2.25 $1.00
    Standard** 1-5 business days
    (from shipping date)    		 $5.95 $.40
    2-Day** 2 business days
    (from shipping date)    		 $13.00 $1.25
    Next Day** 1 business day
    (from shipping date)    		 $20.00 $5.00
    Canada 8-10 business days
    (from shipping date)    		 $3.00 $.50
    International 8-10 business days
    (from shipping date)    		 $4.00 $.50

    *USPS shipping available for shipping in the US ONLY.
    **Available for shipping in the US ONLY and cannot be shipped to PO Boxes.

    Custom Postage:

    Method Transit Time First Item Each Additional
    USPS* 5-6 business days**
    (from shipping date)    		 $2.99
    flat per order    		 $0.00

    *USPS shipping available for shipping in the US ONLY.
    **All Custom Postage orders are subject to image review by Stamps.com.
    Please Note: We cannot guarantee delivery time for stamps.


    Posters:

    Note:
    • Posters are shipped separately from other items.
    • If ordering any other item in addition to a poster or framed print, you will be charged 2 first item fees.
    Shipping and handling charges and transit times are as follows:

    Method Transit Time First Item Each Additional
    Promotional Shipping* 5-6 business days
    (from shipping date)    		 $4.00 $1.00
    Standard** 1-5 business days
    (from shipping date)    		 $6.00 $1.25
    2-Day** 2 business days
    (from shipping date)    		 $12.75 $2.00
    Next Day** 1 business day
    (from shipping date)    		 $20.00 $5.00
    Canada 8-10 business days
    (from shipping date)    		 $6.00 $3.00
    International 8-10 business days
    (from shipping date)    		 $7.00 $4.00

    *Available for shipping in the US ONLY.
    **Available for shipping in the US ONLY and cannot be shipped to PO Boxes.

    Framed Prints:

    Note:
    • Framed prints are shipped separately from other items.
    • If ordering any other item in addition to a poster or framed print, you will be charged 2 first item fees.
    Method Transit Time First Item Each Additional
    Promotional Shipping* 5-6 business days
    (from shipping date)    		 $4.00 $1.00
    Standard** 1-5 business days
    (from shipping date)    		 $6.00 $1.25
    2-Day** 2 business days
    (from shipping date)    		 $12.75 $2.00
    Next Day** 1 business day
    (from shipping date)    		 $20.00 $5.00
    Canada 8-10 business days
    (from shipping date)    		 $6.00 $3.00
    International 8-10 business days
    (from shipping date)    		 $7.00 $4.00

    *Available for shipping in the US ONLY.
    **Available for shipping in the US ONLY and cannot be shipped to PO Boxes.

    Delivery dates are not guaranteed and may include extra transit time in case of unforeseen delays. Late deliveries are always a possibility, but CafePress will do its best to ensure late deliveries are as infrequent as possible.

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  • Customs
     You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CafePress.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

    Customs forms for all international packages list the value of your order's contents by product type. For instance, orders containing T-shirts, mugs, and mousepads will be listed in a way similar to the following example:

    T-shirt value: $15.99 Mug value: $ 10.99 Mousepad value: $10.99

  • Payment Options
    • CafePress.com accepts credit cards and CafeCash as payment.

    We accept Visa, MasterCard, Discover, American Express and check cards, as long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

    Paying by Check Card
    If you're paying with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card.

    Authorizing Your Credit Card When you place an order with us, we contact your credit card's issuing bank to confirm that your credit card is a valid number and has not been reported as lost or stolen. We do this by requesting authorization for the sale. We don't actually charge your card at this time. We never charge your card for the items in your order until we are ready to ship them.

    It is not uncommon for a request for credit card authorization to fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card.

    You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.

  • Sales Tax
    • Sales tax is only applied to orders shipped to a California or Kentucky address.

  • Coupons & Discounts
    • Occasionally we will offer coupon or discount codes for use on purchases. Follow these steps to redeem your coupon.
  • Add items to your cart and proceed to checkout.
  • On the Payment page, enter your coupon exactly as it appears in the box that says "Coupon/Promotional Code."
  • Click "Apply."
  • If your discount qualifies it will be displayed in the Order Summary.

  • Import Duty
    • If you live outside of the United States you may be liable for import duty. You are considered the importer and must comply with all laws and regulations of the for the country you reside. To the extent your purchase does not qualify for the low-value exemption from import VAT, you may be liable for import VAT at the time of delivery.